The scope includes administrative activities:
RTX Corp SharePoint internal publishing staging, production, and DR environments, covering both environment and application-level support.
RTX Corp SharePoint publishing content database management for on demand backup/restore or space allocation/increase.
Environment-level support scope:
Handle environment related support tickets.
Monitor environments health.
Maintenance windows verifications.
Review, validate, and deploy necessary SharePoint service packs / hot fixes.
Service accounts password regular changes as per RTX schedule (180 days).
Facilitate the resolution of external issues affecting the mentioned SharePoint environments.
Basic AvePoint support, maintenance, administration, modification and patching.
Capacity review and planning once every 6 months and apply capacity planning changes once per year.
Disaster Recovery activities for SharePoint 2019 environment:
DR servers patching as needed (SharePoint, SQL, and DocAve patches).
DR drill once per calendar year.
Ping Federate (SSO) related issues.
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