Job Description

Job Description

Job Description

Returns Supervisor

Salary: $50,000–$55,000 annually
Schedule: Full-Time, Salaried | Flexibility for extended hours as needed
Reports To: General Manager

Position Overview

We are seeking an experienced, highly organized Returns Supervisor to lead a fast-paced warehouse returns department. This position is responsible for overseeing the daily processing of inbound returns, managing a team of up to 20 associates, coordinating with Customer Service and warehouse leadership, and ensuring client-specific requirements and deadlines are consistently met.

The ideal candidate is a hands-on leader who brings a strong sense of urgency, ownership, and accountability to the department. This individual should be data-driven, detail-oriented, and comfortable improving processes and reorganizing workflow as business needs and client volumes change.

Key Responsibilities

• Supervise, coach, and provide daily direction to a team of up to 20 warehouse associates.
• Develop and execute strategies to ensure all inbound return packages are processed accurately and on time.
• Monitor daily production goals, departmental performance, workload, and outstanding returns.
• Work closely with Customer Service to ensure returns are processed daily and client priorities are addressed.
• Locate and prioritize HOT or urgent return requests using tracking numbers.
• Oversee the complete returns process, including RMAs, RF scanning, inventory transactions, and product put-away.
• Utilize Order Management Systems (OMS) and Warehouse Management Systems (WMS) to manage return activity and inventory.
• Track labor associated with specific clients for accurate invoicing and billing.
• Partner with Customer Service to resolve invoicing and billing inquiries.
• Work closely with leadership as client-specific Standard Operating Procedures (SOPs) are developed and implemented.
• Ensure customer instructions and established procedures are followed accurately.
• Identify and report nonconformance, operational concerns, and other issues as they arise.
• Evaluate the returns area and reorganize workflow, staffing, and processes when necessary to improve efficiency.
• Maintain accurate documentation, reports, and departmental data.
• Promote a safe working environment and serve as a safety champion, leading by example.
• Collaborate with other supervisors and departments to support overall warehouse operations.
• Work independently with minimal supervision while maintaining strong communication with leadership.
• Provide additional support and work extended hours when necessary to ensure client deadlines and return volumes are successfully managed.

Qualifications

• 5+ years of warehouse experience required, preferably in a leadership or supervisory capacity.
• Bilingual required.
• Previous experience with returns, RMAs, or reverse logistics strongly preferred.
• Experience using OMS and WMS platforms.
• Experience with RF scanners, inventory movement, and product put-away.
• Strong computer skills, including Microsoft Excel and Microsoft Office applications.
• Excellent written and verbal communication skills.
• Proven ability to lead, motivate, and hold a team accountable.
• Highly organized with exceptional attention to detail.
• Ability to analyze data, monitor productivity, and meet daily production goals and deadlines.
• Strong problem-solving and process-improvement skills.
• Ability to adapt quickly to changing client priorities and operational demands.
• Must demonstrate a strong sense of urgency, ownership, and pride in the department.
• Must be a collaborative team player who understands how the Returns Department impacts Customer Service, Inventory, Operations, and other warehouse functions.
• Willingness and ability to work extended hours when necessary to ensure returns are processed within required timelines.

What We're Looking For

We're looking for more than someone who can simply manage a returns department. We need a leader who can take ownership of it.

The successful candidate will recognize priorities, develop solutions, improve workflow, communicate issues early, and ensure the department stays organized and productive as client volume continues to grow.

If you're a hands-on warehouse leader who thrives in a fast-paced environment and takes pride in building an efficient, accountable team, we want to hear from you.

To inspire healthier communities by connecting qualified people with dependable businesses while maintaining exceptional character and integrity.

Company Description

To inspire healthier communities by connecting qualified people with dependable businesses while maintaining exceptional character and integrity.

Job Tags

Similar Jobs